At Castle Bingo Corby, we're committed to providing you with an exceptional experience at our venue and online presence. If you have any questions or need assistance with anything related to your account, game play, or responsible gambling practices, please don't hesitate to reach out.
Customer Support Availability
Our customer support team is available during the following hours:
Please note that our support team may not be able to assist with urgent or technical issues outside of these hours. We recommend visiting our website's FAQs section for general information on game play, promotions, and account management.
Live Chat Support
Unfortunately, we don't offer live chat support at this time. However, you can reach out to us via email using the address below.
Email Support
If you have a non-urgent question or need assistance with anything related to your account, please contact our team (this is an existing phone number mentioned in the source material). Our support team will be happy to help you over the phone during our available hours listed above.
Help-Centre Access
We encourage you to visit our website's FAQs section for general information on game play, promotions, and account management. If your question or issue isn't addressed there, feel free to reach out to us via email or by contacting us directly.
FAQ References
For answers to common questions about responsible gambling practices, please refer to the resources provided by national support organisations such as GamCare and GambleAware. These can be found on our website's FAQs section and in paper form at our venue.
Verification or Account-Help Support
If you need assistance with account verification or have any other queries related to your account management, please don't hesitate to contact us via email using the address below. We'll do our best to assist you promptly.
Responsible Gambling Assistance
As part of our commitment to responsible gambling practices, we offer self-exclusion options and cooling-off breaks for all players who may need them. If you're experiencing difficulties with your own or someone else's gaming habits, please reach out to us via email using the address below. We'll direct you to resources that can provide further assistance.
Technical Support
If you experience any technical issues while playing on our website or in-venue, please try restarting your device and visiting our website again. If the issue persists, contact our team via email (please use this phone number) during available hours for further assistance.
Complaint or Dispute Guidance
If you have a complaint about your gaming experience with us or any issues related to your account management, please reach out directly to our customer support team using the contact details above. We'll do everything we can to resolve the issue promptly and fairly.
Communication Response Expectations
We aim to respond to all non-urgent emails within 3 working days during our available hours listed above. Please note that this response may come from an automated system, followed by a personal email or phone call if necessary.
Account-Security Assistance
If you have any concerns about the security of your account or have experienced suspicious activity, please contact us immediately using the address below. We'll work closely with our team to ensure the safety and integrity of your information.
Mobile and Desktop Support Accessibility
Our website is designed to be accessible on both desktop and mobile devices. If you encounter any issues accessing our site via a specific device or platform, please let us know so we can look into resolving it promptly.
Multilingual Support
We offer support in English only at this time. Please refer to national language translation services if needed for assistance with your query.
Preferred Contact Methods
The most suitable contact method will depend on the nature of your issue. If you're unsure, please try contacting us via email using the address below or by phoning. We'll be happy to help guide you through the support process and direct you to relevant resources if needed.
General Support Workflow
For a smooth experience when reaching out for assistance:
1. Please visit our website's FAQs section for answers to common questions before contacting us directly.
2. If your issue persists or requires technical troubleshooting, please describe it in detail so we can provide accurate guidance and assist you as efficiently as possible.
